Privacy Policy
This Privacy Policy explains how Antonio Pacelli collects, uses, stores, and protects your personal information when you use our website or place an order with us.
By using our website, you agree to the terms outlined below.
1. Who We Are
Antonio Pacelli is the data controller responsible for your personal information.
If you have any questions regarding this Privacy Policy or your personal data, please contact us via the contact details provided on our website.
2. Information We Collect
We may collect and process the following information:
- name
- billing address
- delivery address
- email address
- telephone number
- payment information
- order history
- IP address
- browser and device information
- website usage data
We only collect information necessary to process orders, provide services, improve our website, and comply with legal obligations.
3. How We Use Your Information
We may use your information to:
- process and fulfil orders
- provide customer support
- communicate regarding your order
- manage returns and refunds
- improve our website and services
- prevent fraud
- comply with legal and accounting obligations
- send marketing communications where consent has been provided
4. Marketing Communications
If you subscribe to our newsletter or opt in to marketing communications, we may contact you regarding:
- new products
- promotions
- offers
- updates
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
We do not sell your personal information to third parties.
5. Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business, including:
- payment providers
- delivery couriers
- website and ecommerce providers
- email marketing platforms
- fraud prevention services
- professional advisers
These third parties are only provided with the information necessary to perform their services.
6. Payment Security
Payment information is processed securely through approved payment providers.
Antonio Pacelli does not store full credit or debit card details on our servers.
7. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and support website functionality.
You can manage cookie preferences through your browser settings.
For more information, please refer to our Cookie Policy if applicable.
8. Data Retention
We retain personal information only for as long as necessary to:
- fulfil orders
- provide customer support
- comply with legal, tax, and accounting obligations
- resolve disputes
- enforce our agreements
9. Your Rights
Under UK GDPR and applicable data protection laws, you may have the right to:
- access your personal data
- correct inaccurate information
- request deletion of your information
- restrict or object to certain processing
- withdraw consent for marketing communications
- request transfer of your data where applicable
To exercise any of these rights, please contact us using the details provided on our website.
10. International Transfers
Some of our service providers may process data outside the UK or European Economic Area.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
11. Security
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access
- misuse
- loss
- disclosure
- alteration
However, no internet transmission or storage system can be guaranteed to be completely secure.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
14. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of England and Wales.