Customs And Duties

Customs at a Glance

⭐ Retail orders to 15 selected destinations are sent Delivery Duty Paid

💳 Duties and taxes for these destinations are included in the amount paid at checkout

✅ No additional customs payment is required when a DDP parcel arrives

🌍 Orders to other destinations are normally sent Delivery Duty Unpaid

💰 DDU orders may incur import VAT, customs duty and courier clearance fees

📦 All international parcels are sent using a tracked service

🔎 Check your tracking regularly for customs updates or requests for information

Delivery Duty Paid

We offer Delivery Duty Paid, also known as DDP, for retail orders sent to:

Austria	Denmark
Finland	France
Germany	Greece
Hungary	Ireland
Italy	Netherlands
Portugal	Slovakia
Slovenia	Sweden
USA

For these destinations, import VAT and applicable customs duties are included in the amount paid at checkout.

This means:

• You will not receive an unexpected customs bill when your parcel arrives

• You will not need to arrange a separate customs payment with the courier

• Your parcel should clear customs more quickly because the relevant charges have already been paid

• You can see the full cost of your order before completing your purchase

Your parcel must still pass through customs. Local inspections, courier backlogs, strikes and busy periods can occasionally cause delays, even when duties have been paid in advance.

Delivery Duty Unpaid

Orders sent to destinations not listed above are normally delivered on a Delivery Duty Unpaid basis, also known as DDU.

The recipient is responsible for any charges applied by the destination country or courier. These charges are not included in the product price or delivery charge paid to Antonio Pacelli.

Charges may include:

• Local VAT or sales tax

• Customs or import duty

• A courier or postal clearance fee

Customs rules and charges vary considerably between countries, so we cannot confirm the exact amount before your parcel arrives.

Occasionally, a parcel may pass through customs without charges being applied. However, customers ordering on a Delivery Duty Unpaid basis should allow for the possibility of customs charges when placing an order.

How Customs Clearance Works

If payment or further information is required, the local customs authority, postal service or courier will normally contact the recipient.

Parcels are generally released for delivery once the required payment or information has been provided.

Customs clearance commonly takes a few days but may take longer because of:

• Busy seasonal periods

• Local holidays

• Customs or courier backlogs

• Staffing shortages

• Strikes or other local disruption

• Additional inspection requirements

Once a parcel is being processed by customs, Antonio Pacelli cannot control or accelerate the clearance process.

Tracking Your Parcel

All international parcels are sent using a tracked service.

Your tracking number will be:

• Emailed to you when your order is dispatched

• Available in the Orders section of your online account

Please check the tracking regularly, particularly when ordering on a Delivery Duty Unpaid basis. The tracking may show that customs or the courier is waiting for payment or further information before delivery can continue.

If you have not received a separate message but the tracking shows that action is required, please contact the courier directly using the tracking number provided.

If Customs Charges Are Not Paid

If the recipient does not pay the required charges or provide requested customs information, the parcel may be returned to us.

Returns from overseas customs can take several weeks.

Once the parcel has arrived back with us and has been checked, we will refund the eligible returned goods. The following will be deducted from the refund:

• The original delivery charge

• Any return, customs or handling charges billed to us by the courier

• A £10 administration charge

We cannot issue the refund until the returned parcel has been received.

Incorrect Customs Charges

Customs charges are calculated by the destination country or courier rather than Antonio Pacelli.

If you believe a charge is incorrect, please contact the courier or customs authority shown in your tracking information. They will be able to explain how the amount was calculated and advise whether it can be reviewed.

Product Information for Customs

We provide the courier with the order value and the customs information required for the products being shipped.

We cannot declare an order at a lower value or mark a commercial purchase as a gift. Customs declarations must accurately reflect the contents and value of the parcel.

Further Help

For delivery times, postage rates and delivery zones, please see our International Delivery Information page.

If you remain unsure whether duties will be paid at checkout for your destination, contact us before ordering.