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How To Return An Item (UK Customers)
We no longer process exchanges, so please return any incorrect sizes for a refund and order the new size online.
When returning an item, please include the delivery note sent with the order (we also send a copy via email if you have misplaced it) and send your return to:
Antonio Pacelli
14 Hallmark Trading Estate
Fourth Way
Wembley
HA9 0LB
United Kingdom
We are happy to refund any purchase within 30 days as long as the item has not been worn or soiled (please note that this excludes show shoes and any products made to your bespoke requirements - in these instances we strongly recommend that you are confident about the sizing before ordering as they are non refundable).
Please note that our wigs, earrings and leotards are also not returnable for hygiene reasons. Please double check the product page of the item you are returning if you are unsure it is eligible for return.
We suggest sending the parcel on a tracked service so you have a tracking number and proof of posting. We cannot accept responsibility for any items lost in transit. You will have to contact the courier company you used to claim for a lost parcel.
We do extend our returns period over the Christmas period to cover early purchases which then need to be returned.
The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.
**Please ensure you pack the return correctly (you can reuse the courier bag we sent your order in - simply turn it inside out ). Please do not just sellotape the jig shoe box and write your address on it as this means we need to replace the box on return. We do charge a new box fee of £2.50 if we need to change the box because it has your address or tape on it.***
How To Return An Item (Non-UK Customers)
International customers can follow the instructions above, but you will also need to write on the outside of the box/bag and customs slip 'Returning to Manufacturer' to avoid delays and charges in customs. Any charges arising from customs documentation not being completed correctly will be deducted from the refund amount.
The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.
We DO NOT accept deliveries from FEDEX due to the high admin charges involved. If you have to send via FEDEX then you will be responsible for the import charges and please note that the processing of your return will take 3 - 4 weeks longer than normal as we will have to wait until FEDEX confirm the import charges first before we can process your return.
Incorrect Or Faulty Items
Mistakes happen from time to time, so if have received an incorrect or faulty item, then please email us at sales@antoniopacelli.com. If the item is faulty then please include photographs of the fault so we can resolve the problem for you as quickly as possible. We will advise you of the next steps once we receive your email.
When returning incorrect or faulty items please note we will only refund return postage up to the value of the original postage paid for the order. Please, therefore, do not return items using a postage service such as an express courier service which costs more than the original outbound postage from us.
We do recommend that you send any return on a tracked delivery service as we are unable to exchange or refund until it is received by our returns department.
If the original item was sent out incorrectly or is faulty then the replacement item will be sent out postage free and the cost of returning it to us refunded to your card.
Delivery Costs - Rest Of the World 2022
Here is a guide to our delivery charges.
Our delivery charges are confirmed during checkout and you can cancel the order at this point. However you can use the table below to roughly calculate your delivery charges before adding to your basket.
To calculate the cost of postage please see the appropriate weight band.
A pair of jig shoes is about 0.7kg, a pair of pumps is around 0.15kg and a pair of socks is 0.05kg.
You may be liable for customs charges on your order although small parcels often reach the customer without any customs fee being incurred. However, we are unable to guarantee that this will be the case.
We want to make your delivery as smooth as possible so we send all parcels out on a tracked service. You will be emailed your tracking number which you can use to locate your parcel. The tracking number can also be found in the order section of your online account and on your delivery note which we send via email. Simple!
***All parcels over 2kg are sent via a courier service so you can expect your parcel a few days quicker than our small packet service**
USA and Canada
| 0-0.5kg | £10.50 |
| 0.5-1kg | £14.00 |
| 1-1.5kg | £16.50 |
| 1.5-2kg | £21.00 |
| 2-3kg | £40.00 |
| 3-4kg | £46.50 |
| 4-5kg | £55.00 |
| 5-7kg | £65.00 |
| 7-9kg | £75.00 |
| 9-10kg | £80.00 |
| 10-12kg | £85.00 |
| 12-14kg | £95.00 |
| 14-16kg | £105.00 |
| 16-18kg | £115.00 |
| 18-20kg | £125.00 |
Australia and New Zealand
| 0-0.5kg | £12.00 |
| 0.5-1kg | £17.00 |
| 1-1.5kg | £22.00 |
| 1.5-2kg | £28.00 |
| 2-3kg | £40.00 |
| 3-4kg | £45.00 |
| 4-5kg | £55.00 |
| 5-6kg | £60.00 |
| 6-10kg | £90.00 |
| 10-15kg | £120.00 |
| 15-20kg | £150.00 |
Far East: Japan, South Korea, Singapore, Taiwan, Thailand
| 0-0.5kg | £10.00 |
| 0.5-1kg | £14.00 |
| 1-1.5kg | £16.00 |
| 1.5-2kg | £20.00 |
| 2-3kg | £45.00 |
| 3-4kg | £50.00 |
| 4-5kg | £55.00 |
| 5-6kg | £60.00 |
| 6-8kg | £70.00 |
| 8-10kg | £80.00 |
Far East: China, Hong Kong
| 0-0.5kg | £10.00 |
| 0.5-1kg | £12.00 |
| 1-1.5kg | £14.00 |
| 1.5-2kg | £16.00 |
| 2-3kg | £70.00 |
| 3-4kg | £80.00 |
| 4-5kg | £90.00 |
| 5-6kg | £100.00 |
| 6-10kg | £132.00 |
South America and the Middle East: Argentina, Brazil, Chile, Mexico, Bahrain, Israel, Jordan, Kuwait, Oman, Saudia Arabia, Sri Lanka, UAE
| 0-0.5kg | £13.00 |
| 0.5-1kg | £18.00 |
| 1-1.5kg | £25.00 |
| 1.5-2kg | £30.00 |
| 2-3kg | £55.00 |
| 3-4kg | £65.00 |
| 4-5kg | £75.00 |
South Africa
All parcels to South Africa are sent via UPS due to the volume of parcels which are lose in transit within South Africa. We will contact you to confirm the UPS carriage cost but unfortunately rates are very expensive.
A 1kg (the weight of a pair of jig shoes or 2 pairs of children's Irish dance pumps) is about £100. We can send via Royal Mail but you do so at your own risk and we cannot accept liability if the parcel goes missing on route to you.
We will contact you on receipt of the order to confirm the UPS carriage cost or for confirmation that you would like us to send via Royal Mail at your own risk.
Rest Of the World
| 0-0.5kg | £15.00 |
| 0.5-1kg | £20.00 |
| 1-1.5kg | £22.50 |
| 1-2kg | £25.00 |
| 2-3kg | £90.00 |
| 3-4kg | £100.00 |
| 4-5kg | £110.00 |
| 5-6kg | £120.00 |
| 6-7kg | £130.00 |
| 7-8kg | £140.00 |
| 8-9kg | £150.00 |
| 9-10kg | £160.00 |
| 11-15kg | £240.00 |
| 15-20kg | £300.00 |
| 20-30kg | £400.00 |
___________
If you have any questions about delivery charges then please feel free to email us on sales@antoniopacelli.com. We are more than happy to advise you.
Delivery Costs - UK and Europe 2022
Here is a guide to our delivery charges.
You can use the weight bands below to calculate the cost of postage. A pair of jig shoes is about 0.7kg, a pair of pumps is around 0.15kg and a pair of socks is 0.05kg. However, an easier way to calculate the postage is to add the items needed to your basket and click checkout. You will be given the delivery charge before confirming your order or making the payment.
Sending To The EU
If you are outside the UK then you will be liable for customs charges on your order. Once the parcel has reached your country you will be contacted by the customs office in your country with a request for payment for for any customs fees. Your parcel will not be delivered until this payment has been made.
Unfortunately we are unable to tell you what amount this would be as each country has different charges.
Fees usually are made up of a customs clearance fee, VAT and duty if applicable. Once the fee has been paid to your customs office the parcel will be delivered to you.
If you refuse to pay the fees then the parcel will be returned to us in 14-21 days. Once received your order will be refunded, less the postage charge and a £10 customs clearance admin fee, which is charged to us for the courier company organising the return back to us.
We want to make your delivery as smooth as possible so we send all parcels out on a tracked service. You will be emailed your tracking number which you can use to locate your parcel. The tracking number can also be found in the order section of your online account. Simple!
UK and Northern Ireland
| 0-0.5kg | £3.50 |
| 0.5-5kg | £4.50 |
| 5-30kg | £6.00 |
Channel Islands
| 0-0.5kg | £3.50 |
| 0.5-2kg | £4.50 |
| 3-30kg | £20 |
EUROPE
Ireland
| 0-0.5kg | £10.00 |
| 0.5-5kg | £12.00 |
| 5-30kg | £14.50 |
Europe Zone 1: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Netherlands, Spain, Poland
| 0-0.1kg | £10.00 |
| 0.1-2kg | £12.00 |
| 2-3kg | £14.00 |
| 3-4kg | £16.00 |
| 4-30kg | £18.00 |
Europe Zone 2: Croatia, Estonia, Finland, Latvia, Luxembourg
| 0-1kg | £10.00 |
| 1-2kg | £12.00 |
| 2-3kg | £22.00 |
| 3-4kg | £24.00 |
| 4-30kg | £26.00 |
Europe Zone 3: Bulgaria, Greece, Hungary, Lithuania, Portugal, Romania, Norway, ,Slovakia, Slovenia, Sweden, Switzerland, Turkey
| 0-1kg | £10.00 |
| 0.5-1kg | £12.60 |
| 1-2kg | £12.00 |
| 2-3kg | £16.80 |
| 2-3kg | £30.00 |
| 3-4kg | £32.00 |
| 4-30kg | £34.00 |
Europe Zone 4: Belarus, Bosnia, Cyprus, Serbia, Iceland, Liechtenstein, Monoco,
| 0-0.5kg | £12.50 |
| 0.5-1kg | £16.00 |
| 1-1.5kg | £21.00 |
| 1.5-2kg | £25.00 |
| 2-3kg | £45.00 |
| 3-4kg | £50.00 |
| 4-5kg | £55.00 |
| 5-10kg | £65.00 |
| 10-30kg | £95.00 |
Russia & Albania
*We recommend that you split your order into smaller orders under 2kg to reduce your postage costs and customs charges.*
| 0-1kg | £10.00 |
| 1-2kg | £12.00 |
| 2-3kg | £45.00 |
| 3-4kg | £50.00 |
| 4-5kg | £55.00 |
| 5-6kg | £59.00 |
| 6-7kg | £62.00 |
| 7-8kg | £64.00 |
| 8-9kg | £67.00 |
| 9-10kg | £69.00 |
| 10-30kg | By Weight |
Ukraine
*We recommend that you split your order into smaller orders under 2kg to reduce your postage costs and customs charges.*
| 0-0.5kg | £12.50 |
| 0.5-1kg | £16.00 |
| 1-1.5kg | £21.00 |
| 1.5-2kg | £25.00 |
| 2-4kg | £54.00 |
| 4-6kg | £61.00 |
| 5-30kg | By Weight |
Rest Of Europe
| 0-0.5kg | £15.00 |
| 0.5-1kg | £20.00 |
| 1-1.5kg | £22.50 |
| 1.5-2kg | £25.00 |
If you have any questions about delivery charges then please feel free to email us on sales@antoniopacelli.com. We are more than happy to advise you.