Delivery Times

Please find below the estimated delivery time for your delivery region. These are NOT GUARANTEED DELIVERY TIMES and will be affected by events like postal strikes and unexpected delays in customs and courier systems. The estimated times do not include customs clearance times, which varies by country.

Please note if you ask us to leave your order somewhere on your property (e.g. in the porch, hide under hedge) so no signature is taken, then you will not be able to claim for a lost parcel in the event of it going missing.

We are happy to comply with your instructions but we do recommend that if you are unable to sign for the parcel that you get it delivered to a friendly neighbour.

If you are not in then a ‘called while you were out’ card will be left.

You can then arrange to get it redelivered to your address or collect from your local post office or sorting office.

Deliveries to Hotels

Hotel deliveries can be difficult due to the busy nature of their receptions desks and the number of hotel staff required to either handle or store the parcel before it arrives safely with the guest.

Due to this we advise that, wherever possible, you do not select a hotel as the delivery address for your order. If you do nominate a hotel please be aware that unfortunately we cannot accept responsibility for the parcel once the parcels tracking shows it has been successfully delivered to a hotel reception.

We also advise that you make the hotel aware in advance that you are expecting a parcel and that you liaise with them directly regarding collecting your parcel after it has arrived at their reception.